FAQs

How to change order verification mode?
Any time you can change the app verification mode as below :   Step 1: Open an app in your Shopify store.  Step 2: Sidebar -> App Settings. Ste...
Sat, 21 Aug, 2021 at 11:58 AM
How to set IVR message for confirmation of COD (Cash on Delivery) orders?
Whenever a new order placed by a customer on Shopify Store, app dials the customer with IVR player message like  "This is order confirmation call, p...
Sat, 21 Aug, 2021 at 12:05 PM
How to verify Shopify orders with OTP?
Once customer will place an order, app will send 6 digit OTP on his/her phone number entered in the checkout form,  On thank you page, a widget to enter OT...
Sat, 21 Aug, 2021 at 12:13 PM
How to verify orders by SMS?
How SMS mode works? On place new order app will send SMS to customer with order name and one confirmation short link. The link will open with order sum...
Thu, 5 Aug, 2021 at 10:14 AM
How to change verification default order tags?
On verification from customer for confirm/ cancel orders tag will be added to shopify orders to identify verified orders by tags. By default "COD_PENDI...
Thu, 5 Aug, 2021 at 10:14 AM
DLT Registration
Introduction Telecom Regulatory Authority of India (TRAI) has released The Telecom Commercial Communication Customer Preference Regulation (TCCCPR) 2018 to...
Sat, 21 Aug, 2021 at 12:15 PM
How to re-attempt for pending verification orders?
In case of failed to verify the orders on first attempt.  you can automated re-attempt verification by sending SMS or Call to customer after specif...
Thu, 5 Aug, 2021 at 10:14 AM
How to automatically cancel the unverified orders?
If customer don't confirm/ cancel the order after some time of period (ex: after 24 hours) then you can enable auto cancel mode so, the app will auto...
Thu, 5 Aug, 2021 at 10:15 AM
When order status remains pending?
There is some cases depends on selected mode order status remains unverified: Call mode :  If customer don’t receive the call Custome...
Thu, 5 Aug, 2021 at 10:15 AM